购物指南
In today's culturally diverse，technology-infused business world，the chances of committing communication missteps in the workplace have skyrocketed．A poorly timed joke，a misread e-mail，Or a fumbled negotiation can severely damage your reputation and effectiveness as a manager．This guide will help you master the principles of business etiquette quickly and thoroughly．
Every day,you probably find yourself wondering how tohandle a communications-related issue regarding busihess etiquette．Some of these issues might seem relatively innocuous-such as“Is this joke appropriate as a starting point for my presentation?”or“Should I use e-mail．a phone call，or a face-to-face meeting to apologize to mymarketing counterpart for not being able to support hisnew proposal?”
Introductlon
Avoiding Common Etiquette Pitfails
Communication Breakdown
Nine Mistakes Managers Make
Stever Robbins
Say It Straight
Ken O'Quinn
How Strength Becomes a Weakness
Monci JWilliams
Uses and Abuses of Humor in the Office
Constantine von HOfFman
Knowing When to Communicate
When Not to Speak Up in Public
Nick Morgan
HOW Much Intonllation Can You
Really Shave？
Paul Michelman
Debriefing Michael Feiner
Make Conflict Drive Results
Lauren Keller Johnson
Debriefing Lynn Sharp Paine and
E11iot Schrage
Managers，Ethics，and Compliance
Eric McNulty
Choosing the Right Communication Channe
Turn off That Cell Phone!An Interview with Peter Post
“Can I Apologize by E-Mail?”
David StaufFeT
Don’t Pushlllat Send Button!
Nick Morgan
Negotiating When Emotions Run High
When Life Gives You Lemons
How to Dea]with Difficult People
Susan Hackley
Staying with No
Holly Weeks
Great Expectations
Max HBazerman
Emotional Strategy
Margaret ANeale
Putting On the Pressure
How to Make Threats in Negotiations
Adam DGalinsky and Katie ALiljenquist
About the Contributors
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